Mark Cuban — American Businessman born on July 31, 1958,

Mark Cuban is an American businessman, investor, film producer, author, television personality and philanthropist. He is the owner of the NBA's Dallas Mavericks,Landmark Theatres, and Magnolia Pictures, and the chairman of the HDTV cable network AXS TV. He is also a "shark" investor on the television series Shark Tank. In 2011, Cuban wrote an e-book, How to Win at the Sport of Business, in which he chronicles his life experiences in business and sports... (wikipedia)

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
We can't ever forget that the Internet now is just a staid utility. The exciting platforms are software applications that are very, very simple.
Being rich is a good thing. Not just in the obvious sense of benefitting you and your family, but in the broader sense. Profits are not a zero sum game. The more you make, the more of a financial impact you can have.
In these times of the 'Great Recession', we shouldn't be trying to shift the benefits of wealth behind some curtain. We should be celebrating and encouraging people to make as much money as they can. Profits equal tax money. While some people might find it distasteful to pay taxes, I don't. I find it patriotic.
Social media is just a platform. Twitter is a very simple and immediate broadcast platform. Facebook is a very personal, when it comes to friends and when it comes to fan pages, a little bit less but still somewhat personal way to communicate.

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